• Wiki platform: I utilized a wiki platform to create and manage the knowledge-base, allowing for easy organization, editing, and collaboration among team members.

• Content creation tools: I used text editors or word processors to write and format the articles for the wiki, ensuring that the content was clear, concise, and easy to understand.

Results:

• Lack of documentation: The IT department at MSU needed a centralized repository of information to document successful processes and solutions for IT problems.

• Knowledge sharing and training: The wiki served as a resource for knowledge sharing among team members and training new members, enabling them to quickly learn and understand provisioning processes and updates.

• Efficient troubleshooting: The wiki provided easy access to passwords, documents, and methods for solving common issues, improving overall efficiency in resolving IT problems.

Conclusion:

• Created and managed a private wiki page for the technicians at MSU as part of my role in the university's IT department supporting the Residential and Hospitality Services division.

• Wrote approximately 50+ articles for the wiki, covering topics such as passwords for special devices and programs, documents for new updates, and methods for solving common issues.

• Utilized my skills in wiki-creation, acquired from my experience with DC Comics wiki as a child, to organize and structure the content in a user-friendly manner.

• Collaborated with team members to ensure accurate and up-to-date information was included in the wiki.

• Played a key role in training new members on the team, using the wiki as a valuable resource for their onboarding process.

• As of October 2022, the wiki was still in use, serving as a centralized knowledge-base for the IT department at MSU.